Contact
Send a note
Include your RefundTrail version, iPhone model, and iOS version. A short description of what you tapped and what you expected is usually enough.
We’re here to help
Let’s get your return back on track.
For app questions, restore help, or a problem with an export, send a note with enough detail for us to understand what happened. Please leave out receipts, order numbers, and other private purchase details.
Purchases
Restore the lifetime unlock
Open RefundTrail’s Settings and choose Restore purchase while signed in to the Apple Account used for the original purchase. If the unlock still doesn’t appear, contact support with the app and iOS versions—never send an Apple password or verification code.
Your data
Export or restore
Use CSV export for a spreadsheet-friendly list. A full backup is available for moving or restoring your records. Keep backup files somewhere you control; they may contain the purchase and evidence details you entered.
A note about returns
RefundTrail tracks. You decide.
The app doesn’t contact stores or carriers, confirm eligibility, or guarantee a refund. For a return decision or refund delay, use the retailer’s or carrier’s support channel.